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Warranty & Returns

Warranty & Returns

Our Policies

Chief Automation covers all items purchased from us with our 12-month warranty, and the terms are listed below. Manufacturer’s warranties are void and do not apply to our products.

 

WARRANTY RETURNS

Chief Automation warranties all products sold to be in good working order and free from defects for 12 month (1 year) after the purchase date. If an item is found to be defective within this time frame, the purchaser may return the item to Chief Automation for testing. If the item is found by Chief Automation to be defective, Chief Automation will repair or replace the item for no charge. A full refund will be issued if the item cannot be repaired or replaced.

We cover products if the internal components are found to be defective. Chief Automation will repair or replace the item for no charge. A full refund will be issued if the item cannot be repaired or replaced.

We do not cover products if they become defective from external factors like accidents, natural disasters, power surges, improper usage, insufficient maintenance, acts of God, or vandalism.

For products to be eligible for a warranty return, you must meet these conditions:

  • You have a purchase receipt or proof of purchase
  • The products must be defective from internal factors (i.e. components)
  • The products are returned within 1 year after the purchase date

 

NON-WARRANTY RETURNS

Non-Warranty Returns will only be accepted within thirty (30) calendar days of the delivery date. If you need to make a non-warranty return claim, please contact us at service@chiefautomation.com.

All items must be returned in purchased condition and accompanied by an RMA number. Non-warranty returns incur a 25% restocking fee. New items must be returned in the same condition as shipped or face additional fees.


For products to be eligible for a non-warranty return, you must meet these conditions:

  • You have a purchase receipt or proof of purchase
  • The products were delivered in the last 30 days
  • All products must be returned in the same condition you received them

 

ORDER CANCELLATIONS

Orders may be canceled for a full refund if the unit has not shipped from Chief Automation's location or a vendor location.

  • Orders canceled after shipment may incur a 25% restocking fee for non-warranty returns.
  • Chief Automation does not refund shipping charges.

To cancel an order, you must inform us of your decision with a clear statement by email or phone:

  • Email: sales@chiefautomation.com
  • Phone: 1-877-629-8191

PRODUCT RETURNS

Return products to our Parts and Repairs Department at the following address:

  • 223 S. West St. Suite 900 Raleigh, NC 27603

We cannot be held responsible for products damaged or lost in return shipment.
Therefore, we recommend an insured and trackable mail service.

MANUFACTURER'S WARRANTY

“Chief Automation" is an independent distributor of used, refurbished, and surplus industrial automation products and equipment. We are not an authorized distributor for, or representative of, the manufacturers listed on this website, except Toshiba. We have established our own relationships with end users, independent distributors, auction houses, asset recovery companies, and independent contractors and procure our equipment through such sources. We do not make any claims as to any quality control measures applied to any products listed on this website – these products may vary as to their country of origin, including accessories, packaging, and other material related to the product. Manufacturers may not provide technical assistance. Chief Automation sells hardware products only and does not resell software licenses. Some hardware products may contain software and may not be legally operated without first purchasing a proper software license from the manufacturer of such products. Manufacturer’s warranties are void and do not apply to our products. Clients must check the manufacturer’s website for further information. All listed logos, trademarks, or service marks are the property of their respective owners.

 

View Full Terms and Conditions

Chief automation llc

What We Do

Connecting Customers to Vendors
Connecting Customers to Vendors

We connect buyers to sellers that carry all types of industrial automation components

Locations Across the Globe
Locations Across the Globe

Choose where your order ships from to receive your parts as quickly as possible

12 Month Warranty
12 Month Warranty

All parts sold on our platform come with a full 12 Month Warranty

About Chief Automation

About Chief Automation